Orders are eligible for return or exchange within 30 days of delivery. To be eligible for a return or exchange, your item must be unused, free of stains or damage, and in the same package and condition that you received it.
Because our backdrops are larger sizes, shipping costs can be quite high. The customer will be responsible for the cost of return shipping and the cost of shipping a replacement backdrop. We understand this can be frustrating as a customer, but we aim to keep our prices as affordable as possible, so we have to have these policies in place.
The customer will be responsible for the cost of return shipping. Once we receive the backdrop and inspect it, we'll give the customer a full refund for the cost of the backdrop.
To begin the return process, please send us an email at email@example.com. Please include the following in your email:
- Your full name
- Contact information
- Order number
- Reason for the return or exchange
- If you'd like an exchange, please include which Surface you'd like to receive
Can I return my product for a refund or exchange if...
- I don't like it
- It was a gift and I/they don't want it
- I changed my mind after opening it
- I received it damaged
The answer to the above questions is YES! As long as it is within 30 days of delivery and the Surface is unused. Email us at firstname.lastname@example.org and we'll get the process started immediately.