Orders are eligible for return or exchange within 30 days of delivery. To be eligible for a return or exchange, your item must be unused, free of stains or damage, and in the same package and condition that you received it.
To begin the return process, please send us an email at firstname.lastname@example.org. Please include the following in your email:
- Your full name
- Contact information
- Order number
- Reason for the return or exchange
- If you'd like an exchange, please include which Surface you'd like to receive
Can I return my product for a refund or exchange if...
- I don't like it
- It was a gift and I/they don't want it
- I changed my mind after opening it
- I received it damaged
The answer to the above questions is YES! As long as it is within 30 days of delivery and the Surface is unused. Email us at email@example.com and we'll get the process started immediately.